Privacy Policy
Effective date: 15 October 2025
This Policy explains how we process your personal data when you use the Website and receive the Services.
1. Who we are (data controller)
Controller: Yuliia Kotliarevska.
Contacts:
Tel.: +380 99 452 03 23
Email: yopsihology@gmail.com
2. What data we collect
- Identification and contact data: name, phone, email, username/account in a messenger.
- Communications: messages/enquiries in forms and messengers, booking notes.
- Payment data: payment/invoice details (we do not store full bank card data if payment is made via payment services).
- Technical data: IP address, device/browser type, cookies, anonymous web analytics.
- Session data: date/time, format (online/in person), enquiry topic (with your consent).
3. Purpose and legal grounds for processing
- Provision of the Services and communication (contract performance / pre-contractual relations).
- Invoicing and accounting (legal obligation).
- Improving the Website and services, protecting rights and interests (legitimate interests).
- Marketing communications (only with your consent, which you can withdraw at any time).
4. Sharing and recipients of data
We may share data with providers of hosting, email, analytics, messengers, as well as payment/accounting services — to the minimum necessary extent and under appropriate agreements/terms. Data are not sold to third parties.
5. International transfers
If certain providers are located outside Ukraine/EU, we ensure appropriate safeguards for transfers (standard contractual clauses, etc.), where required.
6. Retention period
We retain data for as long as necessary to: provide the Services, meet legal obligations (accounting/tax), protect rights. After the retention periods expire, we delete or anonymise the data.
7. Your rights
You have the right to: access, rectification, erasure (right to be forgotten), restriction/objection to processing, data portability, withdrawal of consent. You also have the right to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights. Please contact us first — we will respond promptly.
8. Cookies and analytics
The Website may use essential (for site operation) and analytics cookies. You can manage cookies in your browser settings; refusing analytics cookies does not affect core functionality. If the Website has a cookie banner, your choice is stored in a separate cookie file.
9. Security
We apply organisational and technical measures (access restrictions, encrypted communication channels, up-to-date software updates) to protect data. However, no online transmission can be guaranteed to be completely secure.
10. Updates to this Policy
We may update the Policy from time to time. The current version is always on the Website with the effective date indicated.